Information & Policies

The O’Shaughnessy charges fees for various ticketing services. We strive to keep these fees as low as possible while maintaining service.

• Online Service Fee: Tickets purchased online are subject to a per ticket fee of $2.75 that goes directly to our ticket service provider.
• Credit Card Processing Fee: Tickets purchased using a credit card require a 3% processing fee for the convenience of paying by credit card. You can get around this fee by paying for tickets with cash or check in person at the Ticket Office.

The O’Shaughnessy requires that everyone entering the theater must have a ticket – this includes toddlers, and infants, even if they will sit on a parent’s lap. That said, many shows at The O’Shaughnessy are not designed for young audiences; if you have a question about whether or not a show is appropriate for your child, please call the Ticket Office.

Generally speaking, children ages five and up tend to enjoy our performances more than younger viewers, but it is of course up to the parents/guardians.

In general, tickets are sold with a “No Refunds, No Exchanges” policy. The O’Shaughnessy hosts many rental clients who retain their own ticket sales, and we are not authorized to process refunds on their behalf. For The O’Shaughnessy’s Presented Series, we are happy to offer credit to a future Presents event if you’re unable to make it to your original performance. Please call the Ticket Office at least 24 hours prior to the event.

For Other Exchanges: If the tickets you are exchanging into are a higher price than your original seat, you will be responsible to pay the difference when completing the exchange.

Please call the Ticket Office at 651-690-6700 for more information and to discuss your situation. 

Most events at The O’Shaughnessy require tickets. Prices and policies are set by the presenting organization or promoter. Discounts are offered at the discretion of the presenter.

The O’Shaughnessy Presents Single Ticket Pricing:

• Regular single ticket price: $33-$39
• Kelly Lecture Single Tickets: $49
• Non-St. Kate’s Students and Children: $15
• St. Kate’s Students: $5
• St Kate’s Alumni, Faculty and Staff: 25% off regular single tickets.
  • Contact our ticket office to use this discount or use the discount code shared via campus channels.

For subscription information, click here.

Most shows at The O’Shaughnessy offer a $5 ticket option for all current St. Kate’s students.

Can I use my subscription for multiple tickets to the same performance?

No. The Pick 6 Subscription is good for one single ticket to six different performances. 

Are subscriptions refundable?

All subscription sales are final and non-refundable. Please contact the Ticket Office if you have any questions. 

Can I purchase a subscription, but choose specific shows later on?

No. Unfortunately, you will be prompted to pick all six shows at the time of initial purchase. Please contact the Ticket Office if you have any questions regarding exchanging your tickets to a different performance.

Can I give my subscription tickets to someone else?

Yes. If you are unable to use your subscription ticket to an individual performance, we invite you to pass along that ticket to a friend or family member. 

If I want additional single tickets to a performance, how do I purchase them?

If you’re looking to add additional tickets to one of your shows, you can purchase individual tickets online, or call the Ticket Office to request additional single seats next to your initially booked Subscription ticket.

Can I exchange tickets from one performance to another?

Yes. Subject to availability, we can exchange tickets from one Presents performance to another. However, exchanges must be made 48 hours before curtain of your originally scheduled ticket. Please contact the Ticket Office at 651-690-6700 with any exchange requests. (Please note, we will soon be offering patrons the ability to exchange their tickets online. We’ll reach out to subscribers with more information about online exchanges as soon as this feature becomes available.)  

For all other questions, or with concerns regarding booking, please contact the Ticket Office by email at oshaughnessy@stkate.edu or by calling 651-690-6700. Our hours are 12-4 Tuesday – Friday and beginning two hours before showtime on performance days.

If you selected “Print at Home or Mobile Tickets” you will receive your tickets via email from Etix 72 hours before your scheduled performance. This practice helps avoid third party ticket scams.

If you selected Will Call delivery, your tickets can be picked at the Ticket Office. Our hours are 12 – 4 Tuesday though Friday and 2 hours before showtime on performance days. If you have further questions, feel free to call the Ticket Office at 651-690-6700.