Ticket Office Information, Fees and Policies

The O’Shaughnessy Ticket Office is located in the Northwest corner of The O’Shaughnessy’s lobby.

Currently the Ticket Office is open on Tuesday through Friday from 12pm – 4pm for walk up and phone sales (and two hours before show time on performance days). If you have an urgent question about your order, please leave a message and we will get back to you at the earliest convenience. Please do not contact Etix directly. 

On the day of a performance, the Ticket Office will be open two hours prior to showtime. Tickets are available 24 hours a day on our website. https://oshag.stkate.edu/events/

Most events at The O’Shaughnessy require tickets. Prices and policies are set by the presenting organization or promoter. Discounts are offered at the discretion of the presenter.

We have a page with information about our latest health and safety considerations for our patrons on the website. Visit oshag.stkate.edu/covid-19-faqs. If you can’t find the answer to your question there, please don’t hesitate to call our Ticket Office at 651-690-6700.

Like all venues, The O’Shaughnessy charges fees for various ticketing services. We strive to keep these fees as low as possible while maintaining service.

  • Online Service Fee: Tickets purchased online are subject to a per ticket fee of $2.75 that goes directly to our ticket service provider.
  • Credit Card Processing Fee: Tickets purchased using a credit card require a 3% processing fee for the convenience of paying by credit card. You can get around this fee by paying for tickets with cash or check in person at the Ticket Office.

Most shows at The O’Shaughnessy offer a $5 ticket option for all current St. Kate’s students.

The O’Shaughnessy requires that everyone entering the theater must have a ticket – this includes toddlers, and infants, even if they will sit on a parent’s lap. That said, many shows at The O’Shaughnessy are not designed for young audiences; if you have a question about whether or not a show is appropriate for your child, please call the Ticket Office.

Generally speaking, children ages five and up tend to enjoy our performances more than younger viewers, but it is of course up to the parents/guardians to make that call. 

The O’Shaughnessy offers accessible seating options for those using walkers, wheelchairs, or canes along with accompanying companion seating. If you have an accessibility request, please explain it to the Ticket Office when you call to reserve tickets, and we will seat you in a location that accommodates your needs.

Sensory ear plugs are available upon request at our Ticket Office.

We also offer Assisted Listening Devices free of charge. Please request an ALD at the Ticket Office when you arrive for your event.

ASL interpretation may be available upon request.

In general, tickets are sold with a “No Refunds, No Exchanges” policy. The O’Shaughnessy hosts many rental clients who retain their own ticket sales, and we are not authorized to process refunds on their behalf. For The O’Shaughnessy’s Presented Series, we are happy to offer credit to a future Presents event if you’re unable to make it to your original performance. Please call the Ticket Office at least 24 hours prior to the event.

For Other Exchanges: If the tickets you are exchanging into are a higher price than your original seat, you will be responsible to pay the difference when completing the exchange.

Please call the Ticket Office at 651-690-6700 for more information and to discuss your situation. 

Events at The O’Shaughnessy may be sold as Full House events, or Main Floor only. Some events include seating in the Orchestra Pit, some do not.

Please note that The O’Shaughnessy does not have an elevator. Please keep this in mind when purchasing tickets on the balcony level. If stairs are a challenge for anyone in you party, please contact the Ticket Office and we will gladly exchange your balcony seats to more accessible main floor seating.

Performances at The O’Shaughnessy begin promptly on time. Latecomers will initially be seated near an aisle. During an appropriate break in the performance or during intermission, latecomers can move to their originally purchased seats.

Recording devices are prohibited from the theater at all times. Out of respect for fellow audience members, we ask that all light-producing and noise-making devices are shut off before entering the theater.

Feel free to inquire to our email oshaughnessy@stkate.edu or call us at (651) 690-6700 with a description of the item.

We hold items for 60 days and then will dispose of them.

If you have any questions about these policies, please contact us by email or phone: oshaughnessy@stkate.edu 651-690-6700

Skip to content