Tickets are available 24 hours a day, 7 days a week online. If you experience any difficulties purchasing tickets online, please contact our ticket office at: 651.690.6700.

Ticketing Policies

Please note that the O'Shaughnessy cannot hold seats without payment. Seats must be purchased in order to be reserved. Thank you for understanding.

Delivery Fees

Tickets can be mailed out via U.S. Mail or emailed free of charge; there is an additional $1.50 charge for holding tickets at Will Call.

In Person

The O'Shaughnessy Ticket Office is open 12:00 p.m.-7:00 p.m., Monday-Saturday*, during the school year, and two hours prior to performance time. The Ticket Office is closed on Sundays and all major holidays and University vacations.
The Ticket Office is located in the Southwest corner of The O'Shaughnessy's lobby.
*Summer and January hours may vary. 

By Phone

Tickets are available by calling 651.690.6700 between 12:00-7:00 p.m., Monday-Saturday.


Tickets are also available 24 hours a day, 7 days a week online. If you experience any difficulties purchasing tickets online, please contact our ticket office at 651.690.6700.


Visit The O'Shaughnessy Facebook page and click on the "Get Tickets" box to purchase tickets.

Refunds and Exchanges

The O'Shaughnessy will gladly exchange your tickets within the run of a show, and within 24 hours of the event for which the tickets have been purchased. All exchanges will be even exchanges, unless exchanging into a higher tier - in this case, the patron will need to provide payment equaling the price difference. The O'Shaughnessy does not offer refunds. Any refund will be made at the discretion of the Ticket Office Manager.


For most events at The O'Shaughnessy, discounts are available for students and seniors (age 65+). For most events presented by The O'Shaughnessy, discounts are available for St. Kate's students, faculty/staff, and alumnae; often, discounts are available for ACTC students and faculty/staff as well. Please call the ticket office or refer to the event page on our website for detailed lists of ticket prices and discounts.

Group Sales

We are happy to welcome your group to The O'Shaughnessy! Whether you are celebrating with your family, your colleagues, or just out enjoying the Twin Cities arts scene, we want to ensure that you have a pleasant experience at our theater. For most O'Shaughnessy Presents events, discounts are offered for a minimum of 10 guests (exact discounts listed on specific event pages). Questions regarding group sales can be directed to or Ticket Office Manager at 651-690-6759.

SCU Discounts

Discounts available for SCU Students, Faculty, Staff, and Alumnae are now offered online as the ticket type "StKateCommunity."
See a list of events with discounts for St. Kate's Alumnae!


The O'Shaughnessy offers seating for individuals in wheelchairs, along with accompanying companion seating located in the same area, and holds seating for patrons who are hard of hearing or visually disable. If you have an accessibility request, please explain it to the ticket office when you call to reserve tickets, and we will do our best to seat you in a location that accommodates your needs.

Service Fees

A $2 Restoration Fee has been built into the price of all tickets.

Orders taken over the phone will be assessed a $5 handling fee. This fee is assessed per order rather than per ticket, i.e. the fee is $5 regardless of the number of tickets purchased.

Orders processed online will be assessed a per ticket convenience fee based on ticket price.

Orders taken in person at the ticket office are not charged any service fees.

Seating Charts

Please note that The O'Shaughnessy does not have an elevator. Please keep this in mind when purchasing tickets on the balcony level.


Children at Performances

The O'Shaughnessy requires that everyone entering the theater must have a ticket - this includes children under the age of 5, toddlers, and infants, even if they will sit on a parent's lap.

Late Seating

Performances at The O'Shaughnessy begin promptly on time. Latecomers will be seated at the discretion of the Event & Administrative Manager or House Manager.

Electronic Devices

Recording devices are prohibited from the theater at all times. Out of respect for fellow audience members, we ask that all light-producing and noise-making devices are shut off before entering the theater.